Analytical Instrument Control Services (AICS)

Your system must be embedded in your existing software structure, architecture and vision

• consulting with an all-round view
• laboratory digitalization workshops and demonstrations  

Every project starts with a detailed analysis of the current situation

• detailed process / business analysis  
• systematic review of all necessary steps and procedures
• workshops, meetings and one-to-ones for requirements elicitation
• analysis of the information gained

Have the opportunity to make the right choice

• creating and distributing the Request for Proposals (RFP)
• organizing vendor demonstrations
• support of test installations

From specifications to the first test including the completed installation

• project planning and management
• installation and qualification of the different components (servers, databases, clients, ...)
• update existing installations
• implement data and archiving strategies

From the conceptual workshop to implementation

• user, access, and privilege concept
• workflow analysis and definition
• data structure definition
• report creation and customisation
• uniform template creation and standardization 

The nuts and bolts of software in a qualified environment​

• creation of a validation plan aligned with external and internal standards
• risk and supplier assessments
• Setting up user requirements specifications (URS), functional and configuration specification
• carrying out the functional risk analysis to determine the scope of the test
• creation of test specifications
• functional and user acceptance testing
• Design a traceability matrix
• creation of the final validation report
• Test automation

Keep the project on track.

• Definition of clear project goals and results
• Monitoring the progress of the project, tracking milestones and making adjustments
• Facilitating effective communication and collaboration
• Continuous evaluation and control

Advancing digitalization does not stop at the company's front door.

• Develop new, systematic approaches and organizational structures
• Minimize risks and accelerate the restructuring process

Validated methods ensure correct data collection, processing and evaluation.

• Creation of methods based on the processes described in SOPs
• Support in the design of the validation approach
• Validation of the methods in accordance with the guidelines

Stability and performance in daily operations

• Online support (best effort 8/5)
• Planned onsite support is possible
• 2nd level user support
• assistive support for solving issues
• configuration of new instruments / disconnecting old instruments
• support qualification activities
• Administration of the system (e.g. user administration, access administration)
• monitoring of the system components
• support in case of data recovery from backups 

Automated data transmission eliminates one of the biggest sources of error

• implementing Interfaces to other Software (LIMS, ELN, LES, ...)
• Digitalization / Connectivity based on standards such as (SiLA, AnIML, ...) 
• SDK developments of Plugins and Add-ons

"The disadvantage of intelligence is that you are constantly forced to learn more." (George Bernard Shaw)

• create and put in place training concepts
• create customised training material
• organize and execute training series